You are certainly welcome to call, email or fax us at anytime for any questions that you have regarding our products and services. Many basic questions that we receive are answered below.
- 1. What are your hours?
- 2. What if there is an emergency when you are closed?
- 3. How can I make a reservation?
- 4. When do I need to make payment?
- 5. What if I need to cancel?
- 6. How long can I rent the items?
- 7. Do you deliver and set up?
- 8. What size of tent do I need?
- 9. What time can I expect my delivery?
- 10. You show prices on about everything, but not your larger tents. Why?
- 11. Do I need a permit?
- 12. Why do you need to drive stakes into the ground for my tent?
- 13. What are the concerns with tent stakes?
- 14. Who is Gopher State One Call?
What are your hours?The offices are open from 8:00 AM to 5:00PM Monday through Friday (except major holidays) throughout the year. We are also open on Saturday from May through September from 8:00AM to noon, and the offices are closed on Sunday. However, for your convenience we can schedule Saturday morning appointments to meet with you from October to April. Our delivery and pickup times can also be extended from our regular office hours.
What if there is an emergency when you are closed?
We always have someone on staff that carries a pager. You can call our regular phone number 763-559-8368 and listen for the instructions to page our personnel
How can I make a reservation?You can make a reservation in person, through this website, via email, by fax at 952-346-0110 or by telephone at 763-559-8368. Proposals and quotes do not guarantee rental availability, rental items are reserved only upon receipt of a signed rental agreement and a 50% deposit.
When do I need to make payment?
50% of the rental is due at the time of reservation and the balance is due 48 hours before the rental.
What if I need to cancel?Keep in mind that when a reservation is made, the equipment is set aside for that date specifically for your rental and the appropriate personnel are scheduled for that day. Cancelations must be in writing and can be delivered to our offices in person, by email or by fax. If a reservation is canceled within 90 days of the rental date, the customer is responsible for 50% of the rental. If the equipment is en route or has already been delivered, the customer is responsible for 100% of the rental.
How long can I rent the items?Most rentals are from 1 to 3 days, so you can usually get the items the day before your event and return them the day after. Orders for the weekend may be picked up on Friday and returned on Monday.
Do you deliver and set up?Yes, we can deliver and pickup your rental for a fee. Generally, there is no additional charge for setting up tents, dance floors, stages and flooring. In some cases there are special circumstances such as installing on a slope or an extraordinary surface that will incur an extra fee, your salesperson will cover that with you during the reservation process. That is one reason why we often request to visit your job site before delivery.We can set up items such as tables, chairs and linens for a fee.
What size of tent do I need?Refer to our Size Guide calculator on this website to get a recommendation. Or, contact one of our sales staff and they will ask you the appropriate questions to arrive at the size that you will need. If you are having an indoor event you can still use the Size Guide to help determine what size room that may work best for you.
What time can I expect my delivery?Deliveries are scheduled for a mutually convenient time, and are usually made the day before the event. During our busy season we have dozens of deliveries scheduled per day and pinpointing an exact time is challenging, so most rentals will be noted to deliver and pickup between 8:00AM and 5:00PM.If you need more specific timing for your delivery or need to have it made or picked up after hours or on the weekend, let your salesperson know in advance. It can be scheduled for an additional fee.
You show prices on about everything, but not your larger tents. Why?Our desire is to get you into the right size and right budget tent and our experience has shown that the best way to do this is by asking the right questions. Our goal is to give you the best possible product at the best possible price.
Do I need a permit?Almost all local governments require a permit before a tent can be installed, so the chance that you will need one is very good. It is the customer’s responsibility to obtain any required permits, normally they are issued by either the Fire Department or Building Department in most municipalities. The City Clerk or County Commissioner Office can be a good place to check in smaller communities. Some larger cities often require additional permitting for food, beverage and sound systems.
Why do you need to drive stakes into the ground for my tent?There are different styles of tents but they all have one thing in common: they need to be secured to the surface to keep the tent in place. Without staking, the tent will either collapse or the wind will move it from its site.
What are the concerns with tent stakes?Normally, driving stakes into the ground presents no concerns. However, a problem will exits if there are any utility lines in the ground where the tent will be erected. That is why you need to contact Gopher State One Call.
Who is Gopher State One Call?They are a free one-call notification system in Minnesota established to inform the public about underground utilities that may exist at the tent’s job site. The stakes that are using for securing a tent are quite long and when driven into the ground they may accidentally hit a utility line such as gas, water or electric. It is the customer’s responsibility to make sure that it does not happen. Contact Gopher State One Call at 651-454-0002 or 800-252-1166 or go on line to gopherstateonecall.org to have your area surveyed.In Wisconsin call 800-242-8511 and in Iowa call 800-292-8989.