ORDERING INFORMATION AND POLICIES
Rental Period and Pricing
Rental rates on most equipment is for from 1 to 3 days, orders for weekend events may be picked up on Friday and returned on Monday. Rates for periods longer than 3 days are available by quote. Charges are based on time out, whether the items are used or not. Prices are subject to change without notice and do not include tax or damage waiver.
Delivery and Set Up
We deliver anywhere, charges vary based on the distance from our store. Standard delivery and pickup includes drop off at dock or curb during our regular business hours, additional charges apply for off hours. Items must be stacked or repacked in the original delivery containers for pickup. Set up and take down of rentals is not included in our standard rental or delivery fee, that service is available at a nominal cost if arranged at the time of the reservation.
Items must be returned clean and in their proper containers, staples and tape need to be removed. Cleaning charges will be assessed at a rate of $30/hour, see below for dishware and linen exceptions.
All of our china, glassware and flatware is sterilized and “table ready’ for your immediate use. Return those items food free or rinsed and in their original packing containers.
Shake out but do not wash table linens, the customer is responsible for damage to linens caused by mildew, burns or tears. We provide a bag to return used linens, so do not store damp linens in air-tight containers as that causes mildew. Return all skirting on the hangers provided, clips/pins need to be returned as well.
A nonrefundable 8% damage waiver is added to all contracts which covers accidental breakage due to normal use. This is not insurance and does not cover loss, theft or abuse and damaged items must be returned to Ultimate Events. If items are lost or stolen, the customer will be charged the current replacement cost.
Reservations and Deposits
All rentals require a 50% deposit and may be nonrefundable if canceled outside of certain time limits. All items scheduled for delivery must be paid in full at least two days in advance of the rental.